1. SHIPPING & DELIVERY POLICY
For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
ePacket – is available to certain countries, provided by EMS Thailand is a fast and economic way to deliver small packages, this service was designed for e-commerce
>>Click here to preview the shipping rates
EMS Small Parcel Air – offered on small packages where ePacket is not available
Medium Package and Express Courier – available on request for larger shippings
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our shop. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders, please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We also accept Bitcoin, Litecoin, or other altcoins via CoinPayments.net
5. RETURNS & EXCHANGES
Any submission of a purchased item for a refund or exchange request is governed by our Returns and Exchange Policy